December 27, 2017 Jeff Goldsmith

We’ve noticed that in Firefox if you’re using a VPN (Virtual Private Network) that sometimes you cannot move forward to pay and subscribe.

This is because your VPN might be interfering with your ability to verify that you are not a robot to CAPTCHA.

The way to know if this is an issue is if you do not see a box on the subscription page telling you to verify that you are not a robot.

If you do not see the CAPTCHA box, you’ll need to do one of two things:

  1. Turn off your VPN, verify you’re not a robot and then turn it back on as you complete your order (this seems to have worked).
  2. Or – simply open a new browser with your VPN on like Safari or Chrome and complete your order there as we have not seen VPN interference problems there.