We love hearing from you!
Drop us a line with kudos, bug fix requests and general Qs!
You can email us anytime: firstname.lastname@example.org
Not in the mood to type out the address?
You can also just scroll down the main FAQ page and use the contact us form – which will go to the same address.
Yes you can!
You are able to easily buy the most recent issues here!
The trick is you need to use the subscription link as that’s the page you can purchase things on.
Don’t worry, this doesn’t mean you’ll be subscribing – just use the subscription link and then on the page it opens select the single issue you’d would like to purchase.
It’s just that easy!
Remember, if you’d like to save money, consider subscribing as you’ll get access to the current issue plus all of our back issues as well!
Once you subscribe through the Backstory website, you will gain access on a desktop/laptop for reading.
You can also sign in with your account on an iPad to access and read all the same issues for no extra charge as a subscriber by using your desktop/laptop credentials!
At this moment a desktop/laptop subscription will not allow subscription access via Google Play on an Android tablet or on an Amazon Fire tablet.
We’re unsure why and are looking into it – so check back for updates.
Remember, if you would like to sample us before you subscribe, please read Issue 01 – our free issue!
On iPads and Androids, you are able to buy single issues – and also subscribe (iPads only).
***If you’re a tablet user, we hope you’ll subscribe through this site and then log in on your tablet—doing so will put more of your dollars into the magazine’s infrastructure.
In 2018, when we launch our smart phone app, subscribers will have free access to all issues there as well.
No. Our art direction is so detailed that you currently cannot read Backstory on a cell phone. We are available on desktops and laptops via www.backstory.net and in an app on iPads and in Google Play (for Android tablets).
In 2020 we are planning to evaluate the cost of launching an app for mobile phones that will strip away the art direction and have the articles available for reading – this will be included for free with your subscription! Stay tuned!
We love to post-publish.
This means we announce an article in our table of contents but the interview often wasn’t even conducted when we clicked publish. This also allows readers to see what’s in store for the issue.
We love the flexibility of being able to publish post facto because it allows us expand coverage past our publication date to bring our readers the best content we can.
Sometimes we even add articles not previously announced.
Post-publishing is often simply a matter of juggling talent schedules with production schedules.
When you see a page that says the piece will be post published and to “check back for updates” please periodically return to that page.
Once we’ve published the piece, the post-publish message will disappear and the article is displayed in its place.
Note: After a software change, we noticed a few of articles missing from previous issues and are working to update them one by one – thanks for your patience!
You cannot download the web browser version of Backstory for offline reading.
On a tablet, you can do this on a per issue basis.
Once inside an issue you have bought individually, or an issue you have access to as a subscriber – use the down arrow icon to download the issue onto your tablet.
After you’ve read the issue, you can then archive it and free up space on your tablet.
NOTE: Backstory issues are commonly 200 – 500 mb.
Simply use the View menu in your web browser and then select zoom and adjust accordingly.
We work just dandy on Safari, Chrome and Firefox.
If you feel the need to adjust the viewing of our artfully decorated pages – use the “view” button in your web browser to zoom in, zoom out or make further adjustments.
It would seem while converting our issues to the web a few of our photo galleries and art galleries (sets of multiple pictures to scroll through) do not work in the web viewer and need re-adjusting.
We are aware of the issue and working with our developer to fix it soon.
We launched on December 27th, 2017 and due to an unfortunate bit of meddling with dark magic, we went offline for a few hours that eve.
Emergency measures were taken and after playing with a ouija board, the digital avatar of an intern was sacrificed and our service was miraculously restored.
We’re happy with the progress – yet we now have to tinker to get back to how we like things – so we apologize for all our digital dust! T
he good news is the magazine itself was unaffected by the outage – so, please go read the free issue or subscribe and log in just as you always would!
Thanks for your patience~
Due to a recent outage – some links from Issue 30 are being restored and should be working soon, so thanks for your patience!
This means you can still read the articles without problem – but some of the buttons on those pages might not work – so please know we are working on this and it’ll be done soon~
Why yes you can – just click the “gift” option when checking out!
We love Apple, but they share none of their information with us. For that reason we need to verify you. Please make a scan or jpg of your credit card statement that shows your Backstory subscription purchase and email it to email@example.com.
We must see your name or company name as part of verification. Please cover up your credit card numbers with a piece of paper – or redact them digitally. We also need to see what month your subscription began.
Upon receipt of this, we will manually create a web subscription account for you and will email your login credentials to you.
This process might take up to 3 business days – might be same day – we’re working as fast as we can~
Your web access will expire on the same date your tablet subscription does.
**We would greatly appreciate it if you would consider cancelling your iPad subscription when it’s time to be renewed and paying to subscribe through this website!
By subscribing here more of your subscription dollars go toward the magazine.
Subscribers can use their login credentials from this site to sign in to the app on their iPads and keep reading – so it’s a win-win!
A subscription includes any new content we publish over the course of a full year from the date you subscribe. We are a bi-monthly publication, so over the course of a year you’ll see six issues. **Bonus** You also get access to every past issue we’ve published – so you currently get 29 issues!
A year of Backstory is $24.95 and includes all the content we’ve ever published! You’ll get access to each new issue and also have access to every previous issue we’ve ever published!
Technically yes and no.
No, because our main payment gateway is not set up for it, so you cannot do it through the instantaneous method on our site.
Yes, because of course we’ll still accept it if that’s the way you want to pay!
Just send the $24.95 US Dollars to yogoldsmith at G m a i l . c o m — yes – we separated that email address so kooky bots don’t start sending random stuff – but like you need to take out the spaces when you send money. Also – please send money as if you’re sending it to a friend, so we don’t encounter any fees.
Upon receipt of payment – we will manually set up a subscription account for you and will use the email address you paid with to email that info to you. Since we’re doing it manually – it might take us up to an hour after receiving it – or a full day or so. Our hope is to get your reading as fast as we can but just wanted you to know there could be a small wait.
We hope you’ll subscribe through this website, since that will put 30% more of your subscription dollars toward our operating costs and continuing to build our infrastructure.
By subscribing here, we’ll also be able to alert you better when new issues arrive or articles are post published – something that we mostly can’t do if you subscribe on an iPad.
Subscribing here will also allow you to use your log in information on an iPad or through the Backstory App in Google Play on an Android tablet.
If you’re a current iPad subscriber – when you get that once a year email asking if you want to auto-renew your subscription, we hope you’ll actually cancel on an iPad and instead come over her to subscribe.
You’ll get all the same access by subscribing here and then can log in on your iPad (or through Google Play on an Android tablet) with your shiny new credentials.
It’s the best of both worlds!
A web subscription allows you access to all of Backstory’s content for one year.
At the end of a year, you will lose access to this content unless your subscription is renewed.
iPad users are allowed to download issues for offline reading. Chances are once your subscription expires, your download issues will remain available on that device for a limited time.
It would seem that once a user updates their app to the latest version, if their subscription has expired and not been renewed their downloaded issues may disappear.
For iPad users who have previously purchased individual issues – you will continue to have access to the individual issues you purchased on your iPad after your subscription expires.
Technically you cannot subscribe via Google Play; however, if you purchase a web subscription through this site, you can log in to the Backstory App via Google Play and suddenly have access to all of Backstory’s content there! Cool right?
We just fixed these two odd errors so if you got errors before as a subscriber outside of the USA – please try again.
Getting some sort of a new error? Please scroll down and send us an email to report it~
We’ve noticed that in Firefox if you’re using a VPN (Virtual Private Network) that sometimes you cannot move forward to pay and subscribe.
This is because your VPN might be interfering with your ability to verify that you are not a robot to CAPTCHA.
The way to know if this is an issue is if you do not see a box on the subscription page telling you to verify that you are not a robot.
If you do not see the CAPTCHA box, you’ll need to do one of two things:
- Turn off your VPN, verify you’re not a robot and then turn it back on as you complete your order (this seems to have worked).
- Or – simply open a new browser with your VPN on like Safari or Chrome and complete your order there as we have not seen VPN interference problems there.
Gosh – we hope you’ll considering staying with us and are happy to offer you a discount to renew!
If you need to cancel and purchased your subscription via backstory.net there’s nothing you need to do to cancel – it’s all automatic.
When your subscription runs out – your access is lost.
If you subscribed via an iPad, learn how to cancel a subscription via your Apple ID.
Feel free to write in anytime to firstname.lastname@example.org – and we thank you for considering staying with us and supporting film journalism!